Terms & Conditions
These terms and conditions (hereinafter – "conditions") apply to all the contents in this booking engine. Please read these conditions before using this website. The use of this website indicates your agreement with these conditions.
Note that Royal Car Rental may also modify these conditions at any time and such a modification will take effect immediately upon posting the modified terms and conditions on this website. According to it, your further access or use of this website is deemed to be your acceptance of the modified conditions.
Meet and greet services at the airport will be provided. Flight Information for airport pick-up is essential so that our representatives can be there on time. If this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to your departure, via email or by phone. Royal Car Rental takes no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of Royal Car Rental.
Moreover, at the time of collecting the car, customers will be required to produce a valid driver's license from country of origin, a valid passport and a valid credit card in renter's (driver's) name. After signing the rental agreement, an inspection of the rental vehicle shall be carried out between the “Renter” and our representatives. All apparent defects and fuel level shall be listed and signed by both parties.
At the end of rental, an inspection shall be done upon drop off of the rented vehicle in the presence of our representatives. The inspection form must be duly signed by both parties to avoid any disputes, which might arise later. It is the responsibility of the renter to sign the inspection form failing which the renter shall bear any further charges at a later stage.
Credit cards are accepted (Visa, Mastercard & American Express).
Note that only 10% of the rental price amount will be charged upon reservation online. The remaining 90% shall be paid at the time of collectimg the car either by cash or credit card.
Cars are delivered and recovered at the airport freely. However, there is an additional charge of EUR 15 which is applicable for delivery or recovery of car outside the Airport.
The rental starts and finishes according to the pick-up and drop-off dates and times as mentioned on your voucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early.
If you are unable to pick the car up your rental car at the agreed time and date, it is very important to inform us as soon as possible. Otherwise, there is no guarantee that the car will still be available and you will not be entitled to any refund. In case of late drop-off, a surcharge is applicable and may be higher than normal rates.
Vehicles are rented at a daily rate according to the agreed charge ; one day being defined as any period of 24 hrs from the time of commencement of the rental agreement. A grace period of 60 minutes is allowed for the time due back. After this a day charge will be made for each additional day.
We cannot guarantee any particular make, model or fuel type of car that has been booked by the renter. Cars on display are the most commonly used and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our discretion.
If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident or any other reason due to unforeseen circumstances, a similar or upgraded car will be provided by us.
If we are unable to provide either a similar or upgraded car, we`ll issue a full refund of the initial deposit. However, in such circumstances, Royal Car Rental excludes any liability of any additional charges, compensation or any direct or indirect loss resulting from such changes.
It is allowed to add additional drivers. When collecting the vehicle, all drivers must be present and produce valid documentation. First additional driver is free of charge. There is a daily charge of EUR 3 per day per next additional driver.
Available special equipment requested at time of booking or purchased locally: Child seat, Booster seat & GPS navigation system. Prices for extras are shown on the booking page.
We reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs to you, the renter, may have to pay in such a case.
We will not be held responsible for anyone driving under the influence of alcohol / drugs, causing damage while driving off-road or driving without due care and attention.
In case of an accident or any unforeseen circumstances, Royal Car shall provide you with either a downgrade or an upgrade and necessary adjustments shall be done. The customer will be informed in advance of any changes in his reservation. For instance, due to unavailability, If no car cannot be supplied, we shall refund you your deposit accordingly.
However, no adjustment will be the concern of Royal Car Rental if the client try to choose another car rental company. Royal Car Rental will not be held responsible for any surplus charges by the third party.
No charge will be applied for amending your booking 24 hours before the start of your rental unless it is a cancellation. Certain amendments could affect the rental price such as location, car group or time or date of rental, if it does you will be charged at the current published price, which may be different from what you originally paid.
All vehicles at Royal Car are rented with “Comprehensive Insurance” which include collision damage & theft protection waivers. Collision Damage Waiver will waive your liability to pay for any damages caused to the vehicle during the period of rental. Theft waivers provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our rental vehicles may occur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an excess which limits your liability to the cost of the excess only. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol the renter may be liable for the full cost damage.To be noted we will hold the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately.
The Deductible or Excess amount vary for different car categories and is as shown below:
- ECONOMY MUR 20,000, COMPACT MUR 20,000, MID SIZED MUR 20,000, STANDARD MUR 25,000, MPV MUR 30,000, PICKUP MUR 30,000, LUXURY MUR 30,000.
Insurance waivers or extra insurance:
At Royal Car Rental you have the option to reduce the deductible to half by paying an additional daily rate to your normal rental charges but which is non refundable as compared to the excess. This simply means that if any damage occurs to your rented vehicle you won’t be liable to pay the total deductible or excess as you already choose an extra insurance. To be noted that we’ll block half the excess amount on your credit card. However extra insurance excludes the following :
- Loss of car keys.
- Broken windows and side mirrors.
- Damage to the underside, clutch and gear box, the inside of the car and the windshield due to driver`s carelessness.
- Damage caused by a driver being influenced by alcohol or drugs.
- Damage caused by an unauthorized driver.
- Loss for extras like GPS and car seats.
- Any damage not reported to us.
- Negligent driving or without due care and attention, including driving off-road and on un-tarmacked roads.
If you cancel your booking up to 7 working days prior to your pick up, you will be refunded in full.
If you cancel less than 5 working days prior to your pick up no refund will be made.
If your prepayment is less than €50, you will not receive any refund.
If your booking is made less than 72 hours before pick up, there will be a cancellation fee which in some cases may be as much as the original rental amount deposit.
All cancellations should be notified online by email to firstname.lastname@example.org
Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
No refund is made for a no show or failure to produce the correct documentation, driver's license, passport/ ID card, credit card etc.
There will be no refunds on unused days of rental or for early return.
Hirer shall bear all administration or commission fees for all refunds by bank transfers.
Minimum driver age required is 21 yrs.
The maximum driver age is 65 yrs.
The driving license must have been issued by authorized authorities for at least 1 year before the date of the commencement of the rental.
At time of pickup you will be required to leave a security deposit to cover the value of the insurance excess. Usually it takes the form of an amount being blocked on an international credit card in the name of the primary driver.
The blocked amount will be returned in full at the end of hiring period provided that the vehicle is returned in the same condition as rented.
Our prices are displayed in different currencies on our website. However all payments will be re-converted into Euros currency. Note that payment done only by credit card in Mauritius will be converted into the local currency i.e into Mauritian rupees. We will not be held responsible for any fluctuation in exchange rates.
There is no out-of-hour extra charge in case your flight is delayed. We are after all a customer service oriented company and we understand you are a traveler and we will wait for you to meet and greet at airport.
We ensure that each vehicle is provided in excellent and good-as-new condition, clean, roadworthy and insured . The car shall be returned in the same condition of neatness. The car cannot be rent to other parties or driven under the influence of drink or drugs, or to use it in a prohibited and negligent way-such as driving off main roads. You must return the car to the location you specified, on the date and time specified in this agreement, and in the same condition that you received it, except for the ordinary wear.
After an accident, a breakdown, a fire or other damage of the rental car, the customer has to inform the rental company and the police immediately. If the police refuse to register the accident, the customer has to prove this in written form.
In the Mauritian context where accident occurs and does not result in bodily harm and where there is not more than two vehicles involved parties shall mutually proceed to an agreed statements of facts.
The customer agrees to cooperate in the investigation of the accident. This includes gathering names, addresses and license plates of all parties involved and to preserve evidence.
No insurance ( normal or extra insurance) will cover damages or repairs cost in the event where renter has failed to submit the “Agreed Statements of Facts” form. After an accident, the car must not be used without the explicit permission of the rental company.
The customer is liable for damages to and loss of the car equipments or breach of the rental contract according to the established liability rules of the corresponding country if not covered by an insurance.
Also, the customer is liable for damages if he does not fulfill his obligation to report the damage on time or if the damage is intentional or due to gross negligence (including races) or the customer did not call the police in case of an accident. False statements regarding the circumstances of the accident or damage also cause liability of the customer. The customer has a duty to take all suitable actions to avoid unnecessary additional damage. If the customer makes repairs without prior authorization by the rental company, no refund payments will be done. All these obligations apply to the additional driver, too.
The liability of the customer ends with the written confirmation of return by the rental company.
Contraventions of road traffic regulations or other laws are to be borne by the customer itself. In case of a damage which is due to inappropriate driving or non-compliance with these terms, the contract may be terminated by us prematurely.
The customer shall handle the car with care. This includes checking for proper driving condition, oil level, water level and tyre pressure. The car shall be properly locked when unattended.
Mechanical defects or any other wear and tear may occur during your rental. In case a defection has been noticed or you feel any dissatisfaction about any aspect of your rental, the management should be informed immediately to resolve your issue. This will help to eliminate further liabilities and damages to the vehicle. Failing to inform management spontaneously of such issue(s), you will not be eligible for any refunds and/or if the complaints have been lodged after the drop-off of the vehicle rented
In the event that the renter requires a car for a longer period than the normal agreed rental period, the renter must obtain a written consent from us via email to: email@example.com at least 24 hours prior to the termination of the agreed rental period.
The vehicle must be returned with the same amount of fuel as provided at the start of the rental, otherwise the customer will be charged for the missing fuel plus a refueling charge will apply. No refunds for unused fuel will be done.